Investigating - The Spektrix supplier system will be offline on Tuesday 23 July between 00:00-08:00 BST for scheduled maintenance. This means the following events will be offline:

1310C Doctor Zhivago
TE0J Evita
RZL4 Faith – The George Michael Legacy
YBLJ Fast
10L6E Games for Lovers
11K3N Harry Potter and the Philosopher's Stone™ In Concert
WDU0 Here Come the Boys
11P48 I Wanna Be Yours
NBDL In the Night Garden Live (Blackpool)
NRPU In the Night Garden Live (Darlington)
Y4U2 In the Night Garden Live (Eastbourne)
Y3HA In the Night Garden Live (Leicester)
PEDU In the Night Garden Live (Skegness)
Y2MA Irving Berlin's White Christmas
XXRJ Jeremy Jordan Live In London
Z37U Jim Davidson
UCXR Joe Longthorne’s Music Hall Matinees
XF5G K.D. Lang: Ingénue Redux – 25th Anniversary Tour
WCEE Kelli O'Hara
13E0G Les McKeown's Bay City Rollers Live
11P4A Level Up
10EDU Little Baby Bum Live
108KL Love, Love, Love
10BLY LULU - On Fire
YBLL Martha, Josie and the Chinese Elvis
YY04 Michael Jackson – The Legacy
VVMA Milkshake Live - Aberdeen
Y3GJ Milkshake! Live - Milkshake Monkey's Musical - Carlisle
10EDW Monstersaurus
YKVW Mother of Him
11K3R Music From the Movies
UCJN Nativity! The Musical
10P2E Our Lady of Kibeho
10NVW Peter Pan
10AFE Reuben James Trio
R674 Roy Chubby Brown
131KJ Salute to Reggae 2019
12MAN Sierra Boggess
NJ3G Six The Musical
13RHE SNOWFLAKE
108KN Solaris
108KR Sophocles’ Antigone: The Burial At Thebes
12JB6 Soul of Shaolin
12440 Stick Man (Telford)
TU8W Strange Fruit
YBLN Stray Dogs
10P2G Sucker Punch
YL3G Sydney & The Old Girl
VNBJ Tabby McTat
YBHY The Actor's Nightmare
11P4C The Arrival
Z37J The Billy Fury Years
UCYE The Carpenters Experience
38WI The Comedy About A Bank Robbery
JYUR The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice
100FN The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel
JYUU The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice
MLEJ The Comedy About A Bank Robbery and Planet Hollywood meal package
100FW The Comedy About A Bank Robbery and Planet Hollywood meal package
P4WC the end of history...
ZR9C The Falcon's Malteser by Anthony Horowitz
10P2J The Gift
11P4E The High Table
UCYG The Jersey Beats – Oh What A Nite!
PHWG The Joe Longthorne Show
WM0L The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy
VX6G The Mousetrap 2019
ZT3A The Mousetrap 2019-20
114C6 THE PERMANENT WAY by David Hare
10JNG The Prince of Egypt
UHER The Ronnie Scott's All Stars present: 'The Ronnie Scott's Story'
YNZL The Snow Queen
WA98 The Symphonic Sounds of Back to Basics
13FT4 The Tiger Who Came To Tea (Telford)
YTEA The Time of Our Lies
10EDY The Very Hungry Caterpillar Show
WJW0 The View UpStairs
YKL2 The Weatherman
3DXV The Whitney Houston Experience - starring Nya King
43P2 TINA - The Tina Turner Musical
JYXW TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials)
VYN6 TINA - The Tina Turner Musical + 2 Course Post Dinner @ J Sheekey
VVFW TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar
43P5 TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
43P6 TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy
P5XJ Variant 31 - An Immersive Survival Experience
UCYR Viva Voulez Vous! A celebration of the music of ABBA
UCYU Viva! - The Vegas Variety Show
WG30 War Horse
YBJ0 Warheads
10P2L Welcome To Iran
13RHG WHEN THE CROWS VISIT
3WR0 Witness for the Prosecution
XKEG Witness for the Prosecution + Free Drink
YEGL ZOG
11FUE Zog (Reading)
131KC ¡VAMOS! Leeds 5
Jul 18, 16:11 BST

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
100.0 % uptime
Today
White label websites Operational
90 days ago
100.0 % uptime
Today
Supplier ticketing systems Under Maintenance
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 17, 2019
Completed - The scheduled maintenance has been completed.
Jul 17, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:30 BST
Scheduled - The Prioticket system will be offline between 0330AM and 0430AM CEST for planned updates and maintenance. This means all Prioticket events will be off sale
Jul 5, 14:50 BST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - Update from Spektrix at 11:14am BST:

Incident resolved
We have been continuing to monitor system performance and we are confident that the issues from Thursday 11th July have been resolved. You should see that access to the system and system speeds have returned to normal.

This period of degraded system performance was extremely disruptive and we’re sorry for the impact this has had on you and your customers. We'll be providing a full explanation of the reasons for the issues in the coming days.
Jul 12, 12:17 BST
Monitoring - The backend supplier Spektrix is experiencing slowness on their systems.
The list of affected events is below.

WA96, 80s Classical
11K3L, A Celebration of the Music from Game of Thrones, Lord of the Rings, and The Hobbit
108KG, A Doll’s House
TE0G, A Midsummer Night\s Dream
10EDR, Aliens Love Underpants
UCX6, All You Need Is Love - The Discovery Of Beatlemania
11P42, Baby Reindeer
JUMY, BC 2018/19: Mark Padmore and Paul Lewis perform Schumann\s Dichterliebe
WHAN, Beasts of London
10L8N, Ben Fogle - Tales From the Wilderness
YB16, BIG The Musical
10WRC, Billionaire Boy
UCX8, Billy Pearce - Rock with Laughter Special!
YNMC, Black Chiffon
ZR9A, Black is the Color of my Voice
10AV4, Caissie Levy
11P44, Chiaroscuro
108KJ, Cinderella
127C4, Cinderella - The Rockin\ Panto
11P46, Collapsible
UCXA, Crooners - A Rip Roaring Comedy Music Show
XYYR, Dinosaur World Live
TE0J, Evita
RZL4, Faith – The George Michael Legacy
YBLJ, Fast
10L6E, Games for Lovers
11K3N, Harry Potter and the Philosopher\s Stone™ In Concert
WDU0, Here Come the Boys
11P48, I Wanna Be Yours
NBDL, In the Night Garden Live (Blackpool)
NRPU, In the Night Garden Live (Darlington)
Y4U2, In the Night Garden Live (Eastbourne)
Y3HA, In the Night Garden Live (Leicester)
PEDU, In the Night Garden Live (Skegness)
Y2MA, Irving Berlin\s White Christmas
XXRJ, Jeremy Jordan Live In London
Z37U, Jim Davidson
11JW4, Jimmy Carr: Terribly Funny
UCXR, Joe Longthorne’s Music Hall Matinees
127C8, Julius (Call me Ceasar) Caesar
XF5G, K.D. Lang: Ingénue Redux – 25th Anniversary Tour
WCEE, Kelli O\Hara
13E0G, Les McKeown\s Bay City Rollers Live
11P4A, Level Up
10EDU, Little Baby Bum Live
108KL, Love, Love, Love
10BLY, LULU - On Fire
YBLL, Martha, Josie and the Chinese Elvis
YY04, Michael Jackson – The Legacy
VVMA, Milkshake Live - Aberdeen
Y3GJ, Milkshake! Live - Milkshake Monkey\s Musical - Carlisle
10EDW, Monstersaurus
YKVW, Mother of Him
11K3R, Music From the Movies
NFHE, Napoli, Brooklyn
UCJN, Nativity! The Musical
10P2E, Our Lady of Kibeho
10NVW, Peter Pan
10AFE, Reuben James Trio
R674, Roy Chubby Brown
12MAN, Sierra Boggess
NJ3G, Six The Musical
108KN, Solaris
108KR, Sophocles’ Antigone: The Burial At Thebes
12JB6, Soul of Shaolin
12440, Stick Man (Telford)
TU8W, Strange Fruit
YBLN, Stray Dogs
10P2G, Sucker Punch
NFHJ, Summer Rolls
YL3G, Sydney & The Old Girl
VNBJ, Tabby McTat
YBHY, The Actor\s Nightmare
11P4C, The Arrival
Z37J, The Billy Fury Years
UCYE, The Carpenters Experience
38WI, The Comedy About A Bank Robbery
JYUR, The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice
100FN, The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel
JYUU, The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice
MLEJ, The Comedy About A Bank Robbery and Planet Hollywood meal package
100FW, The Comedy About A Bank Robbery and Planet Hollywood ticket and meal package from £40.75
P4WC, the end of history...
ZR9C, The Falcon\s Malteser by Anthony Horowitz
10P2J, The Gift
11P4E, The High Table
UCYG, The Jersey Beats – Oh What A Nite!
PHWG, The Joe Longthorne Show
WM0L, The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy
VX6G, The Mousetrap 2019
ZT3A, The Mousetrap 2019-20
114C6, THE PERMANENT WAY by David Hare
10JNG, The Prince of Egypt
UHER, The Ronnie Scott\s All Stars present: \The Ronnie Scott\s Story\
YNZL, The Snow Queen
WA98, The Symphonic Sounds of Back to Basics
YTEA, The Time of Our Lies
10EDY, The Very Hungry Caterpillar Show
WJW0, The View UpStairs
YKL2, The Weatherman
3DXV, The Whitney Houston Experience - starring Nya King
43P2, TINA - The Tina Turner Musical
JYXW, TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials)
VYN6, TINA - The Tina Turner Musical + 2 Course Post Dinner @ J Sheekey
VVFW, TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar
43P5, TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
43P6, TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy
P5XJ, Variant 31 - An Immersive Survival Experience
UCYR, Viva Voulez Vous! A celebration of the music of ABBA
UCYU, Viva! - The Vegas Variety Show
WG30, War Horse
YBJ0, Warheads
10P2L, Welcome To Iran
3WR0, Witness for the Prosecution
XKEG, Witness for the Prosecution + Free Drink
YEGL, ZOG
11FUE, Zog (Reading)


We are monitoring the issue.
For more information refer to: https://status.spektrix.com/
Jul 11, 14:30 BST
Resolved - The problems with Nimax were resolved and normal operations restored this morning.
Jul 12, 12:16 BST
Identified - The Nimax system is returning regular errors that are likely preventing customers from purchasing tickets.

The list of affected events is below.

- *ZNFY* - Adam Kay: This Is Going To Hurt (Secret Diaries Of A Junior Doctor) (Vaudeville Theatre)

- *W97N* - Bitter Wheat

- *ZHGU* - Brainiac Live

- *ZB9C* - David Gower: On The Front Foot

- *3WVT* - Everybody's Talking About Jamie

- *100G4* - Graeme Swann And Henry Blofeld - Dancing Down The Wicket

- *PBP8* - Groan Ups

- *V68E* - Horrible Histories Barmy Britain Part 4

- *PBRN* - Magic Goes Wrong

- *103HC* - Oi Frog And Friends!

- *XGL4* - Paul Zerdin's Puppet Party

- *TAEY* - Showstopper! The Improvised Musical @ The Lyric Theatre

- *TA4E* - The Gruffalo

- *2KDH* - The Play That Goes Wrong

- *3UF4* - The Simon & Garfunkel Story (Lyric Theatre)

- *YV96* - The Snail And The Whale

- *Y5H4* - The Worst Witch

- *1VLG* - Thriller Live - London
Jul 11, 23:11 BST
Jul 11, 2019
Postmortem - Read details
Jul 12, 19:34 BST
Resolved - FYI:

We have experience errors on our payment system due to Stripe outages from Jul 10, 2019 4:36:28 PM UTC to Jul 10, 2019 10:22:32 PM UTC.

Actions were taken for the transactions affected by this issue; this means that during this time, we were not able to process card payments, but were retried successfully later today.

This issue is now resolved and being monitored.

For more information check at https://status.stripe.com

On 2019-07-10, the Stripe API was degraded from 16:36–17:02 UTC, and again from 21:14–22:47 UTC. It’s now recovered. We’re working on a root cause analysis and will share it here.
Jul 11, 12:47 BST
Jul 10, 2019
Resolved - The issue was caused by a server returning faulty responses and the server was taken out of the pool and restarted, after which timeouts returned to normal.
Separate to this an issue affecting a specific event was identified and also fixed by the venue, so all products on the system are now behaving normally.
Jul 10, 17:02 BST
Identified - We're currently experiencing timeouts on API calls made to ATG's booking system

The list of affected events is below. We have raised this issue with with their IT team and are awaiting an update

NTYC 9 to 5 the Musical + 2 Course Post Theatre Dinner @ J Sheekey
N756 9 to 5 the Musical + 2 Course Post Theatre Meal @ The Ivy
126PW A Brutally Honest Evening with Mel B
Y17J Actually
V1PW Austentatious
10LB8 Captain Corelli's Mandolin
M3B2 Come From Away
10MLY Coming Clean
TLJL Dark Sublime
10ZAW Death of a Salesman
VVJE Dolly Parton presents 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Balthazar
N75A Dolly Parton presents: 9 to 5 The Musical
XXWY Dolly Parton presents: 9 to 5 the Musical + 2 Course Post Theatre Dinner @ Le Caprice
XXUR Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Dinner @ Le Caprice
N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
YL0C Dolly Parton presents: 9 to 5 the Musical + free afternoon tea with a glass of prosecco at Cafe Rouge
133N4 Edinburgh Playhouse: Frankie Boyle - Full Power
104CR Equus
WFVZ Fiddler on the Roof
ZHGL Heartbeat of Home
112HN Ian McKellen on Stage
TAK6 In the Night Garden Live (Manchester)
NV24 Kinky Boots (Milton Keynes)
10MDE Opera Undone
10221 Peppa Pig's Best Day Ever
WATC Rosmersholm
WATW Rosmersholm + 2 Course Post Theatre Dinner @ The Ivy
WAT6 Rosmersholm + Course Post Theatre Dinner @ J Sheekey
133ZL Savoy Theatre, London: Chicago Blues Brothers - Motown Mission
1195A Savoy Theatre, London: Sunday in the Park with George
YH72 The Book Of Mormon (Manchester)
Y5EY The Fishermen
1036J The Girl on the Train
ZREE The Girl Who Fell
133VR The King's, Glasgow: Frankie Boyle - Full Power
P4H4 The Lehman Trilogy
VVH8 The Lehman Trilogy + 2 Course Post Theatre Dinner @ The Ivy
P4HG The Lehman Trilogy + 2 Course Pre Theatre Meal @ Ham Yard
YKZ4 The Lehman Trilogy + 3 Course Pre Theatre Meal @ Ham Yard
XY8A The Playhouse, Edinburgh: The Rocky Horror Show
YNK4 The Secret Diary of Adrian Mole
ZNH8 The Son
41E8 The Woman In Black
4E4N The Woman In Black + 2 Course Pre Theatre Dinner @ Balthazar
ZRXE Touching The Void
Jul 10, 11:25 BST
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.