All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
99.97 % uptime
Today
White label websites Operational
90 days ago
99.97 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
99.93 % uptime
Today
Supplier connectors ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021
Resolved - Due to some internal connectivity issues between our reporting serving and our main database reporting replica, reports relying on this connection won't have been sent between 17:00 and 19:05 GMT.
Any reports that need resending, please contact us through the usual channels.
Dec 6, 17:00 GMT
Dec 5, 2021

No incidents reported.

Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 01:00 GMT
Scheduled - The atg_av supplier system will be offline for maintenance. It will be inaccessible between 01:00 and 04:30 GMT on Saturday 4 December whilst this takes place. The following events will be affected:

1E8T4 The Human Voice
1E89J Fortune Theatre, London: Jungle Rumble
1E6MN Cyrano de Bergerac
1E69G Ben Elton Live
1E5MW Cabaret
1E4YR Prima Facie
1E48W The Glass Menagerie
1E46G Dick Whittington
1E3R6 David Suchet - Poirot and More, A Retrospective
1DXRN Four Quartets
1DVRJ Moulin Rouge! The Musical
1DU1L Wicked
1DR6R Disney's The Lion King
1DPLR Pretty Woman The Musical
1DJ2U The Art of Banksy - Fast-Track
1DJ1G The Art of Banksy
1DHUC Jersey Boys
1D62W The Ocean at the End of the Lane
1B5RJ The Shark is Broken
19KPL Austentatious
M3B2 Come From Away
41E8 The Woman In Black

Apologies for any inconvenience.
Dec 3, 16:50 GMT
Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - No further errors seen. This issue is resolved.
Dec 2, 15:29 GMT
Monitoring - Delfont's system support provider have taken to some action they believe should resolve this. We are currently monitoring in case any purchase errors continue.
Dec 2, 13:26 GMT
Identified - We've been seeing errors occurring on Delfont since 8:46 GMT.

The list of affected events is below. We have raised this issue with Delfont IT and their system support provider and are currently awaiting feedback. We'll update as we have it.

1E6BY 2:22 A Ghost Story
1E87Y Barry Humphries - The Man Behind The Mask
YH1C Dear Evan Hansen
14XBA Hamilton
1E1LC Les Miserables
177TY Life of Pi
2BPO Mamma Mia!
NV3E MAMMA MIA! + 2 Course Post Theatre Meal @ Balthazar
VVEC MAMMA MIA! + 2 Course Pre Theatre Meal @ Balthazar
VV3L Mary Poppins
2BPR The Book of Mormon (London)
19PM2 To Kill a Mockingbird
Dec 2, 13:25 GMT
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.