All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API   Operational
90 days ago
99.94 % uptime
Today
White label websites   Operational
90 days ago
99.95 % uptime
Today
Supplier ticketing systems   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018
Resolved - We have received confirmation that the system is now back online after the scheduled maintenance.
Oct 18, 10:47 BST
Identified - We have received confirmation from the supplier that their server migration is still in progress, and the connection problems are now being investigated.
Oct 18, 09:28 BST
Investigating - Broadway Inbound was undergoing scheduled maintenance this morning between 04:00 and 06:30 UTC, but the system has not come back since then. We have contacted the supplier system support staff and are awaiting their response.

Events affected:
- *2H5X*: Aladdin - Broadway

- *M8LG*: American Son

- *3NU7*: Anastasia - Broadway

- *L7TE*: Apologia

- *29YX*: Avenue Q

- *2HLB*: Beautiful: The Carole King Musical - Broadway

- *L7TG*: Bernhardt / Hamlet

- *29Z1*: Blue Man Group

- *2TI8*: Blue Man Group - Las Vegas

- *29Z2*: Chicago - Broadway

- *3OEN*: Come From Away - Broadway

- *3N8R*: Dear Evan Hansen - Broadway

- *JVU0*: Desperate Measures

- *JX8E*: Dialogues Des Carmelites

- *423L*: Frozen

- *JHWL*: Head Over Heels

- *477G*: Jersey Boys

- *49XR*: King Kong

- *2THU*: Kinky Boots - Broadway

- *L7TJ*: Kiss Me, Kate

- *29Y0*: Le Reve-Las Vegas

- *JX8L*: Marnie

- *469W*: Mean Girls

- *49WW*: My Fair Lady

- *3W06*: Once On This Island - Broadway

- *2SPJ*: School Of Rock - Broadway

- *29ZX*: Stomp - Broadway

- *4FCJ*: Summer: The Donna Summer Musical

- *3WA9*: The Band's Visit - Broadway

- *364J*: The Book Of Mormon - Broadway

- *ME58*: The Cher Show

- *JHJR*: The Ferryman

- *2A00*: The Gazillion Bubble Show

- *2A01*: The Lion King - Broadway

- *2A03*: The Phantom Of The Opera - Broadway

- *MNEW*: The Prom

- *JHHA*: Torch Song

- *38NI*: Waitress - Broadway

- *2A06*: Wicked - Broadway
Oct 18, 09:08 BST
Completed - The scheduled maintenance has been completed.
Oct 18, 07:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 BST
Scheduled - A supplier will be undergoing maintenance on Thursday morning. The following events will not be accessible during that time:

Event ID Event Name
29Y0 Le Reve-Las Vegas
2TI8 Blue Man Group - Las Vegas
2THU Kinky Boots
29Z2 Chicago
L7TG Bernhardt / Hamlet
29Z1 Blue Man Group
469W Mean Girls
3WA9 The Band's Visit
M8LG American Son
3NU7 Anastasia
49XR King Kong
38NI Waitress
3W06 Once on This Island
364J The Book of Mormon
3OEN Come From Away
2A06 Wicked
JHWL Head Over Heels
JHJR The Ferryman
L7TE Apologia
49WW My Fair Lady
MNEW The Prom
4FCJ Summer: The Donna Summer Musical
2A03 The Phantom of the Opera
JX8N Adriana Lecouvreur
JX8E Dialogues des Carmelites
JX8G La Clemenza di Tito
JX8J La Fanciulla del West
JXE0 La Fille du Regiment
JX8L Marnie
2A01 The Lion King
3N8R Dear Evan Hansen
4DK6 Pretty Woman: The Musical
ME58 The Cher Show
2H5X Aladdin
477G Jersey Boys
2A00 The Gazillion Bubble Show
29YX Avenue Q
JVU0 Desperate Measures
29ZX Stomp
L7TJ Kiss Me, Kate
2HLB Beautiful: The Carole King Musical
423L Frozen
JHHA Torch Song
2SPJ School of Rock
Oct 15, 18:29 BST
Resolved - Supplier notified us that systems look normal earlier in the evening. Issue was believed to be congestion on the API severs around the time of a spike in activity.
No further errors have been seen, so we are going to close this incident.
Oct 18, 00:17 BST
Monitoring - No further errors since 17:41. We are still monitoring the situation.
Oct 17, 18:07 BST
Update - We've stopped receiving errors at 17:41 BST.
Still awaiting a full update from the supplier
Oct 17, 17:50 BST
Update - Correcting the status
Oct 17, 17:44 BST
Investigating - We've started receiving errors from an ATG supplier system at 17:29 BST
We've contacted them and are awaiting an update.

The following events will be effected:

MVFJ A Guide for the Homesick
JKF2 American Idiot (Birmingham)
JKF6 American Idiot (Brighton)
JULE American Idiot (Edinburgh)
JKGN American Idiot (Glasgow)
JKF4 American Idiot (Manchester)
NE2E American Idiot (Milton Keynes)
JKGL American Idiot (Wimbledon)
JUR0 Austentatious
JJ1W Caroline, or Change
J9Y2 Chicago
M66W Chicago + Pre Theatre Meal @ The Ivy Soho Brasserie
N3ZN Chicago + 2 Course Post Theatre Dinner at The Ivy
J9YA Chicago + 2 Course Pre Theatre Meal @ Le Caprice
JYL8 Chicago with free Virgin Train
M3B2 Come From Away
N75A Dolly Parton presents: 9 to 5 The Musical
3UI4 Dreamgirls
JYKY Dreamgirls + 2 Course Pre Theatre Meal @ Hawksmoor - Seven Dials
NUGU Dreamgirls + 2 Course Pre Theatre Meal @ Ivy Market Grill
JYJ8 Dreamgirls + 2 Course Pre Theatre Meal @ Kaspar's @ The Savoy
M66J Dreamgirls + 2 Course Pre Theatre Meal @ Kaspars @ The Savoy
4E4P Dreamgirls + 2 Course Pre Theatre Meal @ Le Caprice
NTYE Dreamgirls + Post Theatre Meal @ The Ivy
NFUR Dreamgirls Restaurant Package
N3ZC Dreamgirls with free Virgin Train
N17L Hot Gay Time Machine
JAEA King Lear
JXX8 King Lear + 2 Course Dinner Post Theatre @ The Ivy
NV26 Kinky Boots (Bristol)
JYH1 Kinky Boots (Edinburgh)
NV4U Kinky Boots (Liverpool)
MKDA Kinky Boots (Manchester)
NV24 Kinky Boots (Milton Keynes)
NU0C Kinky Boots (Oxford)
NV3Y Kinky Boots (Stoke)
NP3Y Kinky Boots (Sunderland)
NNZ6 Miss Saigon (Sunderland)
M4RL Misty
JY2A Nine Night
JX0E Peppa Pig's Adventure (Woking)
JWNL PINTER FIVE - The Room / Victoria Station / Family Voices
JWNJ PINTER FOUR - Moonlight / Night School
M65L Pinter Four - Moonlight / Night School With Free Meal @ Planet Hollywood
JWNC PINTER ONE - One For The Road / New World Order / Ashes to Ashes / The Pres and an Officer
N3YE PINTER ONE - One For The Road / New World Order / Ashes to Ashes / The Pres and an Officer with free meal at Planet Hollywood
JWNN PINTER SEVEN - The Dumb Waiter / A Slight Ache
JWNE PINTER SIX - Party Time / Celebration
JWNG PINTER THREE - Landscape / A Kind of Alaska / Monologue
N3YJ Pinter Three - Landscape / A Kind of Alaska With Free Meal @ Planet Hollywood
JWNR PINTER TWO - The Lover / The Collection
N3YU PINTER TWO - The Lover / The Collection with free meal at Planet Hollywood
45O0 Strictly Ballroom The Musical
JYJU Strictly Ballroom The Musical + 2 Course Meal @ Hix Soho
M65A Strictly Ballroom The Musical and Free Virgin
JYGU Summer and Smoke
NA68 The Curious Incident of the Dog in the Night-Time
JJGY The Jungle
41E8 The Woman In Black
4E4N The Woman In Black + 2 Course Dinner @ Balthazar
MHYW Trafalgar Studio 2, London: Coming Clean
46ZX Wicked (Manchester)
Oct 17, 17:43 BST
Oct 16, 2018
Completed - The scheduled maintenance has been completed.
Oct 16, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:00 BST
Scheduled - A supplier system is undergoing maintenance in the morning. The following events will not be accessible during that time:

Event ID Event Name
3WT4 Matilda The Musical
NRU6 Murder For Two
NKCR Bromance: The Dudesical
JWGR Snow White At The London Palladium
4F8P Dr John Cooper Clarke
MFDC Joan Baez
4F8M Ross Noble
4F8L An Evening with King Crimson
41G9 School of Rock - The Musical
43BZ 42nd Street
4F7V Joanna Lumley On Tour 2018
42KY The Phantom of the Opera
NCMC Waitress
46RO Kinky Boots
43BY Theatre Tour - Theatre Royal Drury Lane
NEG0 Soldier On
JWFG EUGENIUS!
N2Z4 Liza Pulman Sings Streisand
N6D2 The Messiah
JXVG Matilda The Musical
JXVL 42nd Street
JXVU The Phantom of the Opera
JXW0 EUGENIUS!
3XYA Matilda The Musical
41GD School of Rock - The Musical
42KX The Phantom of the Opera
42KZ The Phantom of the Opera
46RP Kinky Boots
46Y9 The Phantom of the Opera
48K7 42nd Street
48K5 The Phantom of the Opera
48K9 Kinky Boots
JYMY 42nd Street
JYN4 The Phantom of the Opera
JYMW Kinky Boots
JYLR School of Rock - The Musical
JYLW 42nd Street
JYLU Kinky Boots
JXRW The Phantom of the Opera
Oct 15, 18:25 BST
Oct 15, 2018
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 BST
Scheduled - The Gateway system will be undergoing some maintenance between 0100 and 0300 on the 15th October.
This will cause their API to be intermittently unavailable.

This will affect the following events:

"event_id" "Event Name"
"JVP6" "The Crystal Maze LIVE Experience London"
"JVP8" "The Crystal Maze LIVE Experience Manchester"
Oct 11, 09:26 BST
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - These errors stopped around 1735 last night and the system is fully operational
Oct 12, 08:57 BST
Investigating - This is still on going and we have chased the supplier support team
Oct 11, 17:03 BST
Identified - We are receiving 500 responses from a supplier system or failing to make connections. It has been raised with the relevant support team

The list of affected events is below.
"event_id" "long_event_desc"
"JY74" "Aladdin + 2 Course Meal @ Hix Soho"
"JXU4" "Aladdin + 2 Course Post Theatre Dinner at The Ivy"
"400E" "Aladdin with free Virgin Train"
"NKBJ" "All About Eve"
"JXUG" "Beautuiful"
"JVPJ" "Bill Bailey - Larks in Transit"
"4462" "Company"
"JXTL" "Company + 2 Course Post Theatre Dinner @ The Ivy"
"2ZF5" "Disney's Aladdin"
"JXGJ" "DISNEY'S ALADDIN + PRE THEATRE MEAL & CHAMPAGNE PACKAGE"
"2BPS" "Les Miserables"
"JY7W" "Les Miserables + 2 Course Dinner @ The Hix Restaurant"
"JXGR" "Les Miserables + Pre Theatre Meal & Champagne Package @ The Ritz"
"41D5" "Les Miserables + Pre Theatre Meal @ The Ivy Soho Brasserie"
"2SPO" "Mamma Mia with free meal at Cinnamon Bazaar"
"2BPO" "Mamma Mia!"
"JY7N" "MAMMA MIA! + 2 Course Pre Theatre Meal @ Balthazar"
"41DB" "MAMMA MIA! + 2 Course Pre Theatre Meal @ Cafe Murano"
"2BPR" "The Book of Mormon"
"JXU6" "The Book of Mormon + 2 Course Post Theatre Dinner at The Ivy"
"N560" "The Book of Mormon + 2 Course Pre Theatre Meal @ The Ivy Soho Brasserie"
"41D3" "The Book of Mormon + Post Theatre 2 Course Meal @ Le Caprice"
"JY7R" "The Book of Mormon + Pre Theatre 2 Course Meal @ Le Caprice"
"JB8E" "The Height of the Storm"
"N566" "The Height of the Storm + Post Theatre Meal @ The Ivy"
"JX0Y" "The Inheritance Part 1"
"JX1E" "The Inheritance Part 1"
"JX10" "The Inheritance Part 2"
"JX1G" "The Inheritance Part 2"
Oct 11, 16:05 BST
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - Ambassadors has contacted us to let us know the incident has been resolved and the database restored.
Oct 8, 10:47 BST
Identified - Ambassadors system is currently down due to database issues as advised by the supplier.

The list of affected events is below. We will update with any information as received by the supplier, or when access is restored.

NJVN EUGENIUS!
M7TJ Foxfinder
N64W Songs for Nobodies
Oct 8, 09:38 BST
Oct 7, 2018
Resolved - Delfonts is now working as expecting and we are awaiting an update into what happened
Oct 7, 09:40 BST
Identified - Delfonts is currently inaccessible with all API requests timing out.

The list of affected events is below. We have raised this issue with the venue and the ticketing system support staff, and are awaiting their response.

NKBJ - All About Eve
JVPJ - Bill Bailey - Larks In Transit
2ZF5 - Disney's Aladdin
2BPS - Les Miserables
2BPO - Mamma Mia!
2BPR - The Book Of Mormon
JB8E - The Height Of The Storm
JX1E - The Inheritance Part 1
JX1G - The Inheritance Part 2
4462 - Company
Oct 6, 21:25 BST
Oct 5, 2018
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 05:00 BST
Scheduled - One of our supplier ticketing systems will be under going maintenance in the morning of Friday the 5th of October. Events affected include:

ID Name
29Y0 Le Reve-Las Vegas
2TI8 Blue Man Group - Las Vegas
2THU Kinky Boots
29Z2 Chicago
L7TG Bernhardt / Hamlet
29Z1 Blue Man Group
469W Mean Girls
3WA9 The Band's Visit
M8LG American Son
3NU7 Anastasia
49XR King Kong
38NI Waitress
3W06 Once on This Island
364J The Book of Mormon
3OEN Come From Away
2A06 Wicked
JHWL Head Over Heels
JHJR The Ferryman
L7TE Apologia
49WW My Fair Lady
MNEW The Prom
4FCJ Summer: The Donna Summer Musical
2A03 The Phantom of the Opera
JX8N Adriana Lecouvreur
JX8E Dialogues des Carmelites
JX8G La Clemenza di Tito
JX8J La Fanciulla del West
JXE0 La Fille du Regiment
JX8L Marnie
2A01 The Lion King
3N8R Dear Evan Hansen
4DK6 Pretty Woman: The Musical
ME58 The Cher Show
2H5X Aladdin
477G Jersey Boys
2A00 The Gazillion Bubble Show
29YX Avenue Q
JVU0 Desperate Measures
29ZX Stomp
L7TJ Kiss Me, Kate
2HLB Beautiful: The Carole King Musical
423L Frozen
JHHA Torch Song
2SPJ School of Rock
Oct 2, 14:35 BST