All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
99.83 % uptime
Today
White label websites Operational
90 days ago
99.84 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:01 GMT
Scheduled - The Ambassador's Theatre Group system will be undergoing scheduled maintenance on Thursday 20th February between 01:00 and 06:00 UTC. During this time their ticketing system will be unavailable and bookings will not be processed.

Events affected:

N756 9 to 5 the Musical + 2 Course Post Theatre Meal @ The Ivy
16MRA A Taste of Honey
18KFL A Taste of Honey + 2 Course Dinner with Limited Edition Honey Cocktail
16MT8 A Taste of Honey and Traditional Afternoon Tea
16MT4 A Taste of Honey and Traditional Afternoon Tea with Limited Edition Honey Cocktail
16MRJ A Taste of Honey with a Free Meal
1B596 Angels of the North
1ATBN Baby Reindeer
16LDC Blithe Spirit
M3B2 Come From Away
16D32 Cyrano de Bergerac
1AVPG Disney's The Lion King (Edinburgh)
VVJE Dolly Parton presents 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Balthazar
N75A Dolly Parton presents: 9 to 5 The Musical
1AMDW Dolly Parton presents: 9 to 5 the Musical + 2 Course Post Theatre Dinner @ Balthazar
1AMFN Dolly Parton presents: 9 to 5 the Musical + 2 Course Post Theatre Dinner @ J Sheekey
N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
YL0C Dolly Parton presents: 9 to 5 the Musical and free afternoon tea with a glass of prosecco at Cafe Rouge
18KGA Dolly Parton presents: 9 to 5 the Musical with a Free Meal
1BBBC Good
1AVCW Henrik Ibsen's A Doll's House
16LX2 In the Night Garden Live (Birmingham)
16LX8 In the Night Garden Live (Oxford)
16LX4 In the Night Garden Live (Richmond)
16LX6 In the Night Garden Live (York)
16N9G Kunene and the King
16N9R Kunene and the King + 2 Course Post Theatre Dinner @ The Ivy
1A11R On Blueberry Hill
19484 On Your Feet (New Wimbledon Theatre)
19HKR One Jewish Boy
10MDE Opera Undone
15YGY Pretty Woman: The Musical
15YGW Pretty Woman: The Musical + 3 Course Pre Theatre Dinner @ Ham Yard Hotel
1ANE2 Shook
1195A Sunday in the Park with George
119BC Sunday in the Park with George + 2 Course Post Theatre Meal @ J Sheekey
16NEG The Book Of Mormon (Bristol)
16J8Y The Doctor
16LE8 The Phantom of the Opera (Manchester)
1AZ32 The Phantom of the Opera (Sunderland Empire)
1A3WE The Seagull
1B5RJ The Shark is Broken
18XGA The Watsons
41E8 The Woman In Black
1AMDJ The Woman In Black with a Free Meal
ZRXE Touching The Void
ZT6G Touching The Void + 2 Course Pre Theatre Dinner @ Covent Garden Hotel
16LCG Uncle Vanya
Feb 18, 15:50 GMT
Feb 19, 2020
Resolved - Cirque Tickets are now being purchased without error after an update to the ticketing system
Feb 19, 14:07 GMT
Investigating - Since yesterday at around 4pm we noticed an issue when trying to purchase tickets to Cirque de Soleil via the API, we have contacted the supplier and they are investigating the cause. We will send an update as soon as we hear from them.
Feb 11, 11:11 GMT
Resolved - Six Flags packages are now present and available to be sold.
If you believe you are still missing some contact Operations@ingresso.co.uk
Feb 19, 14:06 GMT
Identified - We have not received updated packages for Six Flags. This means no Six Flags products are currently available via Ingresso.

We are in discussions with Six Flags to get the new packages and pricing and will inform partners when we have these.
The list of affected event IDs is below.

"10BW2"
"10BW4"
"10BW6"
"10BW8"
"151WN"
"151WR"
"151WU"
"151WW"
"151WY"
"151XA"
"151XC"
"151XE"
"151XG"
"151XJ"
"151XL"
"151XN"
"151XR"
"151XU"
"151XW"
"151XY"
"151YA"
"151YC"
"151YE"
"151YG"
"151YJ"
"151YL"
"151YN"
"151YR"
"151YU"
"151YW"
"151YY"
"151ZA"
"151ZC"
"151ZE"
"151ZG"
"151ZJ"
"151ZL"
"151ZN"
"151ZR"
"151ZU"
"151ZW"
"151ZY"
"166AU"
"19C3N"
"151X0"
"151Y0"
"151Z0"
"151X2"
"151Y2"
"151Z2"
"151X4"
"151Y4"
"151Z4"
"151X6"
"151Y6"
"151Z6"
"151X8"
"151Y8"
"151Z8"
"1520A"
"1520C"
"1520E"
"1520G"
"1520J"
"1520L"
"1520N"
"1520R"
"1520U"
"1520W"
"1520Y"
"1521A"
"1521C"
"1521E"
"1521G"
"1521J"
"1521L"
"1521N"
"1521R"
"1521U"
"1521W"
"1521Y"
"1522A"
"1522C"
"1522E"
"1522G"
"1522J"
"1522L"
"1522N"
"1522R"
"15200"
"15202"
"15204"
"15206"
"15208"
"15210"
"15212"
"15214"
"15216"
"15218"
"15220"
"15222"
"15224"
"15226"
"15228"
"VYCE"
"VYCG"
"X0FA"
"X0FC"
"X0FE"
"X0FG"
"X0FJ"
"X0FL"
"X0FN"
"X0FR"
"X0FU"
"X0FW"
"X0FY"
"X0G0"
"X0G2"
"X0G4"
"X0GE"
"X0GG"
"X0GJ"
"X0GL"
"X0L0"
"X0L2"
"X0L4"
"X0L6"
"X0LG"
"X0LJ"
"YJCA"
"YJCC"
"ZWN8"
"ZWNA"
Jan 7, 16:58 GMT
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 GMT
Scheduled - Various will be offline between 0600 and0800 for essential maintenance. This means the following events will be offline:

"event_id" "long_event_desc"
"1681V" "101 Dalmatians"
"19B96" "A Midsummer Night’s Dream"
"1ABA6" "Aladdin (Pantomime @ Lyric Hammersmith)"
"1AUCU" "All You Need Is Love - The Discovery Of Beatlemania"
"10L8N" "Ben Fogle - Tales From the Wilderness"
"UCX8" "Billy Pearce - Rock with Laughter Special!"
"19PU4" "Buddy | The Buddy Holly Story (Portsmouth)"
"RZL8" "Cannon & Ball"
"1B1HA" "Caroline Nin - Songs and stories of the Paris Lido"
"1BCJ0" "Cheyenne Jackson"
"1ATDA" "Cirque Berserk! (NST Campus)"
"11P46" "Collapsible"
"16MPE" "Comedy Store For Kids"
"18AJU" "Crissy Rock"
"1B1HC" "Dietrich"
"168DV" "Dragons and Mythical Beasts"
"1AKG0" "Drake YolanDa Award"
"17WYC" "Ed Byrne : If I'm Honest..."
"19PU6" "Educating Rita (Portsmouth)"
"1AUH6" "Executions"
"162JN" "Faustus: That Damned Woman"
"1B1HE" "Georgia Van Etten"
"1ATDE" "Ghost Stories (NST City)"
"1B782" "Giraffes Can't Dance (Shrewsbury)"
"1BB9R" "Giraffes Can't Dance (Telford)"
"1ATDC" "Holes (NST Campus)"
"16LVC" "In the Night Garden Live (Blackpool)"
"16LEL" "In the Night Garden Live (Crawley)"
"16KT6" "In the Night Garden Live (Darlington)"
"16M70" "In the Night Garden Live (Leeds)"
"16HZU" "In the Night Garden Live (Leicester)"
"18KJU" "In the Night Garden Live (Reading)"
"16G5C" "In the Night Garden Live (Shrewsbury)"
"16EL2" "In the Night Garden Live (Swansea)"
"15T8C" "Jack Dee"
"Z37U" "Jim Davidson - The Last Man Standing"
"1AUCW" "Joe Pasquale: Live"
"16MP4" "Josh Widdicombe - Bit Much..."
"16LBL" "Julian Clary - Born to Mince"
"16M8Y" "King Gong"
"16MNL" "La Cage aux Folles"
"1B1HG" "Liane Carroll: My Funny Valentine"
"1AZ20" "Louise Dearman"
"108KL" "Love, Love, Love"
"1B1HJ" "Major Ruse"
"16MPL" "Manchester King Gong"
"1AUD0" "Michael Jordan's High Jinx presents - An Evening Of Magical Variety"
"1AKN4" "Mr Men & Little Miss (Buxton)"
"16MPN" "New Comedians"
"16MPR" "New Stuff"
"1AWM6" "Peppa Pig's Best Day Ever (Barnstaple)"
"1AGG0" "Peppa Pig's Best Day Ever (Reading)"
"1AB9A" "Peppa Pig's Best Day Ever (Telford)"
"1AKFC" "Peppa Pig's Best Day Ever (Winchester)"
"1B1HN" "Piaf, La Legende"
"ZRCU" "Poet in da Corner"
"19HV6" "PotterVision"
"1ATDG" "Pride and Prejudice (sort of) (NST City)"
"1A1WJ" "Return to Heaven"
"15C80" "Rob Beckett - Wallop"
"168CD" "Rodgers and Hammerstein’s Carousel"
"16847" "Romeo and Juliet"
"1AVAY" "Sarah & Duck's Big Top Birthday (Coventry)"
"1B4VR" "Sarah & Duck's Big Top Birthday (Eastleigh)"
"1AVFJ" "Sarah & Duck's Big Top Birthday (Leicester)"
"17ZC6" "Sister Act! The Musical"
"NJ3G" "Six The Musical (London)"
"19YUA" "Sleepless: A Musical Romance"
"108KR" "Sophocles’ Antigone: The Burial At Thebes"
"16MPW" "Stand Up Thursday"
"15C7Y" "Stephanie J Block – Unfinished Business"
"10P2G" "Sucker Punch"
"15YKU" "The Best In Stand Up"
"16M9C" "The Best In Stand Up"
"16MPY" "The Best In Stand Up"
"38WI" "The Comedy About A Bank Robbery"
"100FN" "The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel"
"MLEJ" "The Comedy About A Bank Robbery and Planet Hollywood meal package"
"100FW" "The Comedy About A Bank Robbery and Planet Hollywood meal package"
"16M9G" "The Cutting Edge"
"15E0N" "The Dublin Legends"
"1B72L" "The Frankie Valli Story"
"XC4R" "The George Michael Legacy featuring Wayne Dilks"
"10P2J" "The Gift"
"11P4E" "The High Table"
"18MVJ" "The Jersey Beats - Oh What A Nite!"
"1B1HU" "The Joe Downard Ensemble"
"1B1HW" "The Katy Eckland Band"
"ZT3A" "The Mousetrap"
"ZT3N" "The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy"
"10JNG" "The Prince of Egypt"
"10JL0" "The Prince of Egypt + 3 Course Pre Theatre Meal @ Oscar's Bar, Charlotte Street Hotel"
"10JL6" "The Prince of Egypt and a Free Meal"
"1ATDL" "The Slightly Annoying Elephant (NST City)"
"1B1HY" "The Soul Essentials"
"19X94" "The Sunset Limited"
"1ATDN" "The Three Musketeers: A Comedy Adventure (NST City)"
"1A2XG" "The Turn of the Screw"
"1ATDR" "The War of the Worlds (NST City)"
"19TLG" "The Wedding Singer"
"3DXV" "The Whitney Houston Experience - starring Nya King"
"16KW6" "Tim Vine is Plastic Elvis"
"43P2" "TINA - The Tina Turner Musical"
"VVFW" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar"
"43P5" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill"
"1AUD2" "Viva Voulez Vous! A celebration of the music of ABBA"
"18MVL" "Viva... The Vegas Variety Show!"
"1AMNA" "Waiter, There's a Murder in my Soup!"
"19PUA" "We Will Rock You (Portsmouth)"
"10P2L" "Welcome To Iran"
"3WR0" "Witness for the Prosecution"
"XKEG" "Witness for the Prosecution + Free Drink"
"1ATDU" "Wuthering Heights (NST City)"
"15ZNU" "Zorro: The Musical in Concert"
Feb 13, 17:34 GMT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - Ticketzone have restarted the API and this has resolved the problem
Feb 12, 11:07 GMT
Investigating - The Ticketzone API is failing all reserve requests at present.

The list of affected events is below. We have raised this issue with Ticketzone Support and are waiting for a response

"event_id" "long_event_desc"
"16NEE" "Disney On Ice presents Magical Ice Festival (Birmingham)"
"16NDU" "Disney On Ice presents Magical Ice Festival (Cardiff)"
"16P5A" "Disney On Ice presents Magical Ice Festival (Glasgow)"
"16P56" "Disney On Ice presents Magical Ice Festival (Leeds)"
"16NCC" "Disney On Ice presents Magical Ice Festival (Liverpool)"
"16NCE" "Disney On Ice presents Magical Ice Festival (Wembley)"
"19PN0" "PAW PATROL LIVE! - Race to the Rescue (Aberdeen)"
"19PW2" "PAW PATROL LIVE! - Race to the Rescue (Belfast)"
"19P32" "PAW PATROL LIVE! - Race to the Rescue (Birmingham)"
"19PU2" "PAW PATROL LIVE! - Race to the Rescue (Bournemouth)"
"19P3N" "PAW PATROL LIVE! - Race to the Rescue (Brighton)"
"19PYE" "PAW PATROL LIVE! - Race to the Rescue (Cardiff)"
"19PUG" "PAW PATROL LIVE! - Race to the Rescue (Edinburgh)"
"19PU0" "PAW PATROL LIVE! - Race to the Rescue (Glasgow)"
"19PYG" "PAW PATROL LIVE! - Race to the Rescue (Leeds)"
"19NHU" "PAW PATROL LIVE! - Race to the Rescue (Liverpool)"
"19PMY" "PAW PATROL LIVE! - Race to the Rescue (Llandudno)"
"19NJ8" "PAW PATROL LIVE! - Race to the Rescue (London Wembley)"
"19P40" "PAW PATROL LIVE! - Race to the Rescue (Manchester)"
"19P3R" "PAW PATROL LIVE! - Race to the Rescue (Newcastle)"
"19PYC" "PAW PATROL LIVE! - Race to the Rescue (Nottingham)"
Feb 12, 09:38 GMT
Resolved - We have changed the API end point we are using and the API is working as normal
Feb 12, 11:05 GMT
Identified - One of the Delfont API servers is non-responsive.
We are seeing if we are allowed to swap to a different one
Feb 12, 09:53 GMT
Investigating - We have been getting connection errors whilst trying to connect to the Delfont system

The list of affected events is below. We have raised this issue with Delfont Support and are waiting for a response

"event_id" "long_event_desc"
"YH1C" "Dear Evan Hansen"
"14XBA" "Hamilton"
"121PU" "Leopoldstadt"
"2BPS" "Les Miserables"
"177TY" "Life of Pi"
"2BPO" "Mamma Mia!"
"NV3E" "MAMMA MIA! + 2 Course Post Theatre Meal @ Balthazar"
"VVEC" "MAMMA MIA! + 2 Course Pre Theatre Meal @ Balthazar"
"NUF6" "MAMMA MIA! + 2 Course Pre Theatre Meal @ Ivy Market Grill"
"VV3L" "Mary Poppins"
"VV30" "Mary Poppins + 2 Course Post Theatre Dinner @ The Ivy Soho Brasserie"
"2BPR" "The Book of Mormon (London)"
"VVEJ" "The Book of Mormon + 2 Course Pre Theatre Meal @ Balthazar"
"NV3J" "The Book of Mormon + 3 Course Meal & Glass of Wine @ Haymarket Hotel"
"16LJC" "The Upstart Crow"
"19PM2" "To Kill a Mockingbird"
Feb 12, 08:39 GMT
Completed - The scheduled maintenance has been completed.
Feb 12, 01:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:30 GMT
Scheduled - The Prioticket system will be offline between 0030 and 0100 for planned maintenance. This means the following events will be offline:

"event_id" "long_event_desc"
"1436U" "Hop-On Hop-Off 24 hours - Bus"
"142ZW" "Hop-On Hop-Off Bournemouth 24 Hours - Bus"
"142ZR" "Hop-On Hop-Off Bournemouth 24 hours - Bus & Boat"
"142ZY" "Hop-On Hop-Off Bournemouth 48 Hours - Bus"
"142ZU" "Hop-On Hop-Off Bournemouth 48 hours - Bus & Boat"
"1436W" "Hop-On Hop-Off Brighton 48 hours - Bus"
"14364" "Hop-On Hop-Off Cambridge Bus - 24 Hours"
"1436L" "Hop-On Hop-Off Cardiff 24 Hours"
"14366" "Hop-on Hop-off Chester 24 Hours"
"14368" "Hop-on Hop-off Chester 48 Hours"
"1967E" "Hop-On Hop-Off Derry - Londonderry 24 Hours"
"1967G" "Hop-On Hop-Off Derry - Londonderry 48 Hours"
"1966A" "Hop-On Hop-Off Downtown New York 1-Day Downtown Tour"
"1435W" "Hop-On Hop-Off Edinburgh 24 Hours"
"1470W" "Hop-On Hop-Off Galway 48 Hours"
"1430Y" "Hop-On Hop-Off Glasgow 1 Day"
"14310" "Hop-On Hop-Off Glasgow 2 Days"
"1470R" "Hop-On Hop-Off Inverness 24 Hours"
"1470N" "Hop-On Hop-Off Llandudno 24 Hours"
"19668" "Hop-On Hop-Off New York Ferry Cruises 1-day - Ferry"
"19678" "Hop-On Hop-Off New York Ferry Cruises FreeStyle Cruise: 1-day ferry + 1 attraction"
"1967A" "Hop-On Hop-Off New York Ferry Cruises FreeStyle Cruise: 1-day ferry + 3 attractions"
"1470U" "Hop-On Hop-Off Norwich 24 Hours"
"146ZY" "Hop-On Hop-Off Oxford 24 Hours"
"14700" "Hop-On Hop-Off Oxford 48 Hours"
"1968C" "Hop-On Hop-Off Stratford-upon-Avon 24 Hours"
"1968E" "Hop-On Hop-Off Stratford-upon-Avon 48 Hours"
"1966E" "Hop-On Hop-Off Uptown + Downtown New York 1 day: 2 routes"
"1966L" "Hop-On Hop-Off Uptown + Downtown New York 1 day: 2 routes + 1 attraction"
"1966U" "Hop-On Hop-Off Uptown + Downtown New York 1 day: 2 routes + 2 attractions"
"19672" "Hop-On Hop-Off Uptown + Downtown New York 1 day: 2 routes + 3 attractions"
"1966G" "Hop-On Hop-Off Uptown + Downtown New York 2 days: 2 routes"
"1966N" "Hop-On Hop-Off Uptown + Downtown New York 2 days: 2 routes + 1 attraction"
"1966W" "Hop-On Hop-Off Uptown + Downtown New York 2 days: 2 routes + 2 attractions"
"19674" "Hop-On Hop-Off Uptown + Downtown New York 2 days: 2 routes + 3 attractions"
"1966J" "Hop-On Hop-Off Uptown + Downtown New York 3 days: 2 routes"
"1966R" "Hop-On Hop-Off Uptown + Downtown New York 3 days: 2 routes + 1 attraction"
"19676" "Hop-On Hop-Off Uptown + Downtown New York 3 days: 2 routes + 3 attractions"
"19670" "Hop-On Hop-Off Uptown + Downtown New York Downtown Tour Only: Single Day Pass"
"1470E" "Hop-On Hop-Off York 24 Hours"
"1966C" "New York Night Bus Tour Night Tour - 1.5 Hours"
Feb 11, 16:52 GMT