The issue was caused by a server returning faulty responses and the server was taken out of the pool and restarted, after which timeouts returned to normal. Separate to this an issue affecting a specific event was identified and also fixed by the venue, so all products on the system are now behaving normally.
Posted Jul 10, 2019 - 17:02 BST
Identified
We're currently experiencing timeouts on API calls made to ATG's booking system
The list of affected events is below. We have raised this issue with with their IT team and are awaiting an update
NTYC 9 to 5 the Musical + 2 Course Post Theatre Dinner @ J Sheekey N756 9 to 5 the Musical + 2 Course Post Theatre Meal @ The Ivy 126PW A Brutally Honest Evening with Mel B Y17J Actually V1PW Austentatious 10LB8 Captain Corelli's Mandolin M3B2 Come From Away 10MLY Coming Clean TLJL Dark Sublime 10ZAW Death of a Salesman VVJE Dolly Parton presents 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Balthazar N75A Dolly Parton presents: 9 to 5 The Musical XXWY Dolly Parton presents: 9 to 5 the Musical + 2 Course Post Theatre Dinner @ Le Caprice XXUR Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Dinner @ Le Caprice N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill YL0C Dolly Parton presents: 9 to 5 the Musical + free afternoon tea with a glass of prosecco at Cafe Rouge 133N4 Edinburgh Playhouse: Frankie Boyle - Full Power 104CR Equus WFVZ Fiddler on the Roof ZHGL Heartbeat of Home 112HN Ian McKellen on Stage TAK6 In the Night Garden Live (Manchester) NV24 Kinky Boots (Milton Keynes) 10MDE Opera Undone 10221 Peppa Pig's Best Day Ever WATC Rosmersholm WATW Rosmersholm + 2 Course Post Theatre Dinner @ The Ivy WAT6 Rosmersholm + Course Post Theatre Dinner @ J Sheekey 133ZL Savoy Theatre, London: Chicago Blues Brothers - Motown Mission 1195A Savoy Theatre, London: Sunday in the Park with George YH72 The Book Of Mormon (Manchester) Y5EY The Fishermen 1036J The Girl on the Train ZREE The Girl Who Fell 133VR The King's, Glasgow: Frankie Boyle - Full Power P4H4 The Lehman Trilogy VVH8 The Lehman Trilogy + 2 Course Post Theatre Dinner @ The Ivy P4HG The Lehman Trilogy + 2 Course Pre Theatre Meal @ Ham Yard YKZ4 The Lehman Trilogy + 3 Course Pre Theatre Meal @ Ham Yard XY8A The Playhouse, Edinburgh: The Rocky Horror Show YNK4 The Secret Diary of Adrian Mole ZNH8 The Son 41E8 The Woman In Black 4E4N The Woman In Black + 2 Course Pre Theatre Dinner @ Balthazar ZRXE Touching The Void
Posted Jul 10, 2019 - 11:25 BST
This incident affected: Supplier ticketing systems.