Supplier notified us that systems look normal earlier in the evening. Issue was believed to be congestion on the API severs around the time of a spike in activity. No further errors have been seen, so we are going to close this incident.
Posted Oct 18, 2018 - 00:17 BST
Monitoring
No further errors since 17:41. We are still monitoring the situation.
Posted Oct 17, 2018 - 18:07 BST
Update
We've stopped receiving errors at 17:41 BST. Still awaiting a full update from the supplier
Posted Oct 17, 2018 - 17:50 BST
Update
Correcting the status
Posted Oct 17, 2018 - 17:44 BST
Investigating
We've started receiving errors from an ATG supplier system at 17:29 BST We've contacted them and are awaiting an update.
The following events will be effected:
MVFJ A Guide for the Homesick JKF2 American Idiot (Birmingham) JKF6 American Idiot (Brighton) JULE American Idiot (Edinburgh) JKGN American Idiot (Glasgow) JKF4 American Idiot (Manchester) NE2E American Idiot (Milton Keynes) JKGL American Idiot (Wimbledon) JUR0 Austentatious JJ1W Caroline, or Change J9Y2 Chicago M66W Chicago + Pre Theatre Meal @ The Ivy Soho Brasserie N3ZN Chicago + 2 Course Post Theatre Dinner at The Ivy J9YA Chicago + 2 Course Pre Theatre Meal @ Le Caprice JYL8 Chicago with free Virgin Train M3B2 Come From Away N75A Dolly Parton presents: 9 to 5 The Musical 3UI4 Dreamgirls JYKY Dreamgirls + 2 Course Pre Theatre Meal @ Hawksmoor - Seven Dials NUGU Dreamgirls + 2 Course Pre Theatre Meal @ Ivy Market Grill JYJ8 Dreamgirls + 2 Course Pre Theatre Meal @ Kaspar's @ The Savoy M66J Dreamgirls + 2 Course Pre Theatre Meal @ Kaspars @ The Savoy 4E4P Dreamgirls + 2 Course Pre Theatre Meal @ Le Caprice NTYE Dreamgirls + Post Theatre Meal @ The Ivy NFUR Dreamgirls Restaurant Package N3ZC Dreamgirls with free Virgin Train N17L Hot Gay Time Machine JAEA King Lear JXX8 King Lear + 2 Course Dinner Post Theatre @ The Ivy NV26 Kinky Boots (Bristol) JYH1 Kinky Boots (Edinburgh) NV4U Kinky Boots (Liverpool) MKDA Kinky Boots (Manchester) NV24 Kinky Boots (Milton Keynes) NU0C Kinky Boots (Oxford) NV3Y Kinky Boots (Stoke) NP3Y Kinky Boots (Sunderland) NNZ6 Miss Saigon (Sunderland) M4RL Misty JY2A Nine Night JX0E Peppa Pig's Adventure (Woking) JWNL PINTER FIVE - The Room / Victoria Station / Family Voices JWNJ PINTER FOUR - Moonlight / Night School M65L Pinter Four - Moonlight / Night School With Free Meal @ Planet Hollywood JWNC PINTER ONE - One For The Road / New World Order / Ashes to Ashes / The Pres and an Officer N3YE PINTER ONE - One For The Road / New World Order / Ashes to Ashes / The Pres and an Officer with free meal at Planet Hollywood JWNN PINTER SEVEN - The Dumb Waiter / A Slight Ache JWNE PINTER SIX - Party Time / Celebration JWNG PINTER THREE - Landscape / A Kind of Alaska / Monologue N3YJ Pinter Three - Landscape / A Kind of Alaska With Free Meal @ Planet Hollywood JWNR PINTER TWO - The Lover / The Collection N3YU PINTER TWO - The Lover / The Collection with free meal at Planet Hollywood 45O0 Strictly Ballroom The Musical JYJU Strictly Ballroom The Musical + 2 Course Meal @ Hix Soho M65A Strictly Ballroom The Musical and Free Virgin JYGU Summer and Smoke NA68 The Curious Incident of the Dog in the Night-Time JJGY The Jungle 41E8 The Woman In Black 4E4N The Woman In Black + 2 Course Dinner @ Balthazar MHYW Trafalgar Studio 2, London: Coming Clean 46ZX Wicked (Manchester)
Posted Oct 17, 2018 - 17:43 BST
This incident affected: Supplier ticketing systems.