All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.95 % uptime
Today
White label websites Operational
90 days ago
100.0 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Supplier connectors ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
API connectivity issue affecting Ticketmaster Ticketing systems
Resolved - This incident has been resolved.
Apr 1, 18:22 BST
Identified - Dear Partner
The issue has been identified and a fix is being implemented
The root cause was a change the the Ticketmaster connector, Price ranges were removed from the Discovery API as part of regulatory needs, however Ingresso use this endpoint to retrieve currency from the API. This resulted in purchases to fail.
This fix will be live shortly
Many Thanks
Apr 1, 17:19 BST
Update - Dear Partner
We are continuing to troubleshoot this issue.
The Ingresso dev and Ticketmaster dev teams are working together and continue to investigate
Apr 1, 15:51 BST
Investigating - Dear Partner
Please be advised we are currently experiencing API connectivity issue affecting Ticketmaster Ticketing systems

Venues affected
Phantom Peak
Hamburger Mary's - Las Vegas
Lighthouse Artspace Branson
Friends Experience
Frameless
SoFi Stadium Tour
Sphere
Yankee Stadium
Madison Square Garden
Orlando Magic
Radio City Music Hall Tour Experience
The Chicago Theatre Tour Experience
Apr 1, 14:25 BST
Mar 31, 2025
Nliven systems offline
Resolved - This incident has been resolved
Mar 31, 20:28 BST
Monitoring - A fix has been implemented, we are pulling events back into the database - they will start to surface shortly. We are continuing to monitor.
Mar 31, 19:57 BST
Identified - The issue has been identified. Nliven have confirmed an issue around daylight saving times. Ingresso and Nliven are working on a resolution
Mar 31, 19:04 BST
Investigating - Dear Partner
We are currently experiencing a loss of connectivity to suppliers using the Nliven ticketing system
Ingresso engineers are working with Nliven engineers to troubleshoot and resolve
Affected
'abba_voyage'
'area_15'
'cfb_hof'
'come_alive_kxtickets'
'delfont_nliven'
'guggenheim'
'kx_tickets'
'london_transport_museum_nliven'
'marylebone_theatre_nliven'
''mercerlabs_nliven'
'nederlander_two'
nimax_nliven'
'omega_mart'
'queensland_performing_arts'
'queensland_performing_arts_the_gallery_of_modern_art'
'shaft_nliven'
'soho_place'
'spyscape'
'tottenhamhotspur'
'troubadour_wembley_park_nl'
'woodland_park_zoo'
Mar 31, 18:16 BST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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