Dear Partner The issue has been identified and a fix is being implemented The root cause was a change the the Ticketmaster connector, Price ranges were removed from the Discovery API as part of regulatory needs, however Ingresso use this endpoint to retrieve currency from the API. This resulted in purchases to fail. This fix will be live shortly Many Thanks
Posted Apr 01, 2025 - 17:19 BST
Update
Dear Partner We are continuing to troubleshoot this issue. The Ingresso dev and Ticketmaster dev teams are working together and continue to investigate
Posted Apr 01, 2025 - 15:51 BST
Investigating
Dear Partner Please be advised we are currently experiencing API connectivity issue affecting Ticketmaster Ticketing systems
Venues affected Phantom Peak Hamburger Mary's - Las Vegas Lighthouse Artspace Branson Friends Experience Frameless SoFi Stadium Tour Sphere Yankee Stadium Madison Square Garden Orlando Magic Radio City Music Hall Tour Experience The Chicago Theatre Tour Experience
Posted Apr 01, 2025 - 14:25 BST
This incident affected: API, White label websites, and Supplier ticketing systems.